In accordance with ISO 10002 and ISO 9001 Management System Standards,
- transparency by informing our staff and the related party adequately about where and how the complaint is handled
- accessibility to customers by providing free and easy access to our customer representatives
- the principle of equality and fairness to our customers regardless of their urgency
- objectivity by looking at all complaints from our customers in an unbiased manner
- Our company has adopted the permanent goal of respecting the personal rights of our customers and not revealing their personal information and continuously improving the quality of the products and confidentiality
In accordance with the laws and customer requirements; in accordance with the principles of openness, impartiality, fairness and confidentiality; with a customer orientation; equipping our employees with the necessary trainings; we record them with the defined process and evaluate them as soon as possible.